Information Technology Services

Penn State's information technology infrastructure and services are provided through Information Technology Services (ITS). Numerous services related to computing, networking, phone services, and information systems are available to students. A few essential services for students are highlighted below:

Penn State Access Account

A Penn State Access Account is a user ID and password that enable Penn State students, faculty, and staff, whether on or off campus, to use a full range of Internet services such as LionPATHemail, library resources, disk space, web resources, student computing labssoftware, and free ITS downloads. An account is provided to any student who has registered for one or more credits and has paid the information technology fee. See Penn State Accounts for information on how to obtain your account.

ANGEL Course Management System

Faculty members may post lessons, give quizzes, and collect assignments through ANGEL or its future replacement Canvas. Students use these course management systems to help keep assignments organized, submit course work, communicate with professors and classmates, and check grades in online quizzes and assignments. Although Canvas won't be implemented University-wide until summer 2017, it is already employed in some classes.

Student Computing Labs

Windows, Macintosh, Linux, and ITS Linux Cluster computer labs are provided for general academic use, instruction, and research. A comprehensive suite of software is provided for a wide variety of tasks ranging from word processing to statistical analysis, with full access to the Internet. Student computer consultants are available in most labs. Solaris and AIX machines are available for remote access via the ITS UNIX Cluster.

Help Sources

The IT Service Desk provides answers to a variety of technology questions. Computing assistance is available at the IT Service Desk @ Knowledge Commons in W130A Pattee Library, as well as in 204 Wagner Building and many computer labs. To contact consultants, students can stop in, call 814-865-4357, or write to ITServiceDesk@psu.edu.

IT Service Desk staff also provide comprehensive help documentation for a variety of services via the IT Knowledge Base.

Learning Opportunities

The Penn State Service Management Portal provides information on essential student services: ANGEL, eLion, WebMail, and more. In addition, IT Training Services provides a variety of free training opportunities for Penn State students, faculty, and staff.

Safe Computing

The Office of Information Security provides information about cyber attacks at Penn State and also provides resources, training, and news on IT security issues, including information on installing and updating virus protection software and security patches to secure computers against viruses, worms, and intrusion attempts.


Last Updated: May 2016